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FREQUENTLY ASKED QUESTIONS
What is Affirm?
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment platforms, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting Affirm as a payment method at check-out, customers can enjoy their purchase immediately, while spreading their payments over time.
Why use Affirm?
Prequalify before you buy
Get your Affirm spending limit while you’re still shopping.
Quick and convenient checkout
Place your order quickly and easily by choosing Affirm as your payment method at checkout. Enter a few details to get an instant decision and complete your purchase.
Easy payments
Affirm will automatically debit/charge monthly payments using your preferred payment method. Available payment methods may vary depending on the payment plan selected.
How do I use Affirm?
1. Select Affirm at checkout
Shop at your favourite stores that offer Affirm and select us as your payment option at checkout.
2. Get set up
Use your mobile phone number and email to set up your Affirm plan. Subject to credit approval.
3. Enjoy your purchase!
Confirm your payment plan and then you’re done! Complete your purchase today and break up the cost.
Are there requirements to use Affirm?
Yes. You'll need:
- ● To be the legal age of majority in the province or territory in which you reside.
- ● To be a resident of Canada.
- ● A Canadian bank account or Visa/Mastercard debit card (Your debit card must have the Visa or Mastercard logo). Available payment methods may vary depending on the payment plan selected.
- ● An SMS-capable Canadian phone number and an email address.
- ● To meet the minimum cart size required to use Affirm as a payment option at checkout.
How do I sign up?
If your basket is eligible for monthly payments with Affirm, the option will be presented at checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved, you will have the option to set up your repayment method with Affirm and accept the terms of your payment plan.
Does Affirm do a credit check?
To learn more about Affirm and credit checks, please read this FAQ article on the Affirm help site.
What is Affirm’s interest rate?
For more information on interest or fees, please read this FAQ article on the Affirm help site.
I was not able to complete an Affirm transaction. What happened?
Unfortunately, Affirm is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because Affirm was not able to verify your identity or your payment method.
Which payment methods are accepted?
Affirm currently accepts pre-authorized debits from your Canadian bank account or a debit card. Available payment methods may vary depending on the payment plan selected. Please note that prepaid cards are not accepted.
How can I track my payments and access my Affirm account?
To view your account information and track upcoming payments, please login to the Affirm Customer Portal using the same phone number you used to sign up. Having trouble? Please get in touch with the Affirm team.
What if I can’t make a payment?
Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.
Are there late or NSF fees?
Affirm does not charge any late or NSF fees. For more information on fees, please see this FAQ article on the Affirm help site.
How do returns work if I paid using Affirm?
Purchases made using Affirm are subject to Samsung’s standard return policy. Any returns will be processed by Samsung, and your Affirm balance will be reduced, cancelled, or refunded accordingly. For information on returns, review Samsung's return policy here
I still have questions.
For further information, please refer to the Affirm help center or get in touch here.
How does Affirm work?
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Samsung’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout:
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $200 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan. Subject to credit approval.
3. Confirm your payment plan with Affirm. Samsung will process and ship your order as usual.
4. Make 12 to 36 monthly payments to Affirm while you enjoy your purchase. Term lengths available vary by product.
How do I make my payments?
Affirm will help you set up convenient, pre-authorized payments via your Canadian bank account, or a Visa/Mastercard debit card. Available payment methods may vary depending on the payment plan selected.
When will my payments begin? And what if I have pre-order products?
Please refer to the payment plan agreement for all of your payment schedule information.
Can I prepay my outstanding Affirm balance?
Sure, at any time! There are no penalties or fees for early repayments. To pay off your current balance, please login to the Affirm Customer Portal with the same phone number you used to sign up. If you have any additional questions about your account or payment schedule, send us a message here.
What if the order is canceled? Will I still be charged?
No, you will not be charged. If you’ve already made a payment to Affirm and are owed a refund this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the Affirm team through this contact form.
Where can I find Affirm’s Terms and Conditions?
You can find them here.
What if I get declined from using Affirm?
Please use an alternate payment method to complete your purchase.
Is there an annual fee?
Affirm does not charge annual fees. For more information on related fees, please see this helpful FAQ article on the Affirm help site.
What if I haven’t received an email regarding my payment plan, or if I need additional help with my payment plan?
For help with payment information, or if you haven’t received your Affirm email confirmation, please contact the Affirm team via their website.
