-
What should I do if the earbuds can't pair with another device or auto-connect with the last paired device?
- Ensure that the insulation stickers covering the connectors on the earbuds has been removed.- Fully charge the earbuds. - Please try to put the earbuds back into the case, close the cover, and then reopen the charging case. The earbuds will automatically turn on and reconnect to the last paired device. (If the earbuds were previously connected to a different device, and you want to disconnect, you need to close the cover for at least 6 seconds and then reopen it.).If they still can't pair with your device, please try the following tips:-"Forget" the headphones in your device's Bluetooth history.- Reset the headphones: Place the earbuds in the charging case with the case open. Press the button on the charging case for 10 seconds until the LED indicators inside the case flash 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. When resetting the earbuds, make sure the earbuds are properly connected to the charging case, or it may cause the reset to fail. When you place the left and right earbuds into the charging case, there will be white LED indicators which confirms the earbuds are properly connected with the charging case.If the indicators in the charging case don't light up, please check whether the charging case and earbuds are properly connected, have enough power, and clean the charging pins with a dry cloth. - Please try it with another device (phone/tablet/etc.) and see if the issue persists.
-
What should I do if the earbuds keep disconnecting or the sound is interrupted?
Please note that this doesn't necessarily mean there is an issue with the earbuds, but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions:We kindly ask you to try the following troubleshooting as they have often proven to help:- Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right earbud is the master (main) earbud. It connects to your audio device and to the left earbud.- Reset the earbuds as follows:Place the earbuds in the charging case with the case open. Press the button on the charging case for 10 seconds until the LED indicators inside the case flash 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. - Reset your Bluetooth connection by turning off the Bluetooth from your device (phone/tablet/etc.) for at least 10seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.- Try closing any other apps you are not using on your device.- Test the earbuds by listening to downloaded music/videos.- Please try with another device (phone/tablet/etc.) and see if the issue is the same.
-
What should I do if there is a delaybetween the earbuds and the device?
It's important to note that there may be a slight delay when using any type of Bluetooth audio device, which is a common limitation of Bluetooth technology. In most cases this delay is minimal and should not impact your experience. However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth earbuds themselves, the connected device, the audio source, the specific application being used, and even the network conditions.To fix this issue, please try the following:1. "Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer.2. Make sure the charging case has enough power, and reset thee earbuds as per the steps below:- Place the earbuds into the charging case and keep the case open.- Press and hold the charging case button for 10 seconds until the LED indicators in the charging case flash white three times. This confirms that the reset is successful.When resetting the earbuds, make sure the earbuds are properly connected to the charging case, or it may cause the reset to fail. When you place the left and right earbuds in the charging case, there will be white LED indicators which confirms the earbuds are properly connected with the charging case.If the indicators in the charging case don't light up, please check whether the charging case and earbuds are properly connected, have enough power, and clean the charging pins with a dry cloth.3. Test your earbuds with a different Bluetooth device, app, and downloaded music/videos to see if the problem still persists.4. Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them.
-
What should I do if earbuds still connect to my device when they are in the case and closed?
1. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds correctly into the case.2. Put the earbuds in the charging case, close the cover first, wait for 6 seconds, and then open the cover to use.
-
What should I do if the left/right earbuds connected to the two devices separately?
When this happen, the earbuds wil both function in Mono mode. To go back to Stereo mode, put your buds back in the case and close it. Disable Bluetooth on one of your two devices. Make sure there is only one discoverable Bluetooth device around. Then open your case and take out your earbuds, they will reconnect with the only available device in Stereo mode.
-
My earbuds work fine but only one bud shows as connected in the soundcore app, and I can't use UI setting and other functions. What should I do?
1. Please put the earbuds back in the charging case and close the cover. After 6 seconds, take them out and reconnect them to your Bluetooth device.2. Close the soundcore app in the background and then restart it.
-
In some special place, such as airpot, business building with open space, the earbuds is easy to lose connection. In some specific locations, such as the airport or an open-space office, my AeroFit Pro earbuds easily lose connection, how can I fix this?
In these places, there tends to be lots of Wi-Fi signals that may occupy signal channel resources, caucing the communication channels for the earbuds to be disrupted. Please try the following tips:1. If you can't leave the location causing issues, use your phone on the right hand side when using the earbuds.2. Play videos and songs, try to download them as much as possible.3. If it is not an iPhone, please temporarily disable some unnecessary app traffic settings on your phone.
